Hopela, Inc.



Privacy Policy


Last Changes to Privacy Policy: August 1, 2014      


We are strongly committed to letting you know how we will collect and use your personal information.  The policies below are applicable to data and information collected through the “Hopela” application, the affiliated network of websites, including www.hopela.com and its affiliated websites (including any versions optimized for viewing on a wireless or tablet device); all apps published by Hopela; and all other interactive features, services, and communications provided by Hopela (“Services”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Hopela, LLC (collectively “Hopela” or “we”, “us”, or “our”).  We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of this Service, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information. 


Please be advised that the practices described in this Privacy Policy apply only to information gathered online through our Service. It does not apply to information that you may submit to us offline or by companies or organizations to which we may link or who may link to us.


By using our Service, you are accepting the practices described in our Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Service.  We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Service following the posting of changes to these terms will mean you accept those changes.  If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.


If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at privacy@hopela.com.


What Information About Me Is Collected and Stored?


We collect two basic types of information from you in conjunction with your use of the Service, personal information and non-personal information.  Personal information is information that you may supply to us, as described more fully below, i.e., when you make a donation, complete a survey, register on the Service, upload content or provide your e-mail address.  Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information.  Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Service and the Internet.


Personal Information


There are a number of circumstances in which you may supply us with your personal information.  The following lists the most common ways in which we may collect your personal information.




Non-Personal Information


In addition, when you interact with the Service, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Service (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:



Collection of Your Source IP Address/Location Information


We will collect and store location information about you on the Service and associated with your account that you volunteer on the Service or enable through the Service or your device.  We will not collect any location information that you do not volunteer or enable.  We will delete any location information that you request is deleted.  We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the Service. 


Collection of Personal and Non-Personal Information From Other Sources


We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Service.


Use of Cookies, Flash Cookies, Web Storage, and Web Beacons


Like many websites, we may use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We use cookies to track use of our Service and online services. We may also use cookies to monitor traffic, improve the Service and make it easier and/or relevant for your use.  You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Service may not work or may not work as designed.  For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.


How Do We Use Your Information?


We use the information we learn from you to help us personalize and continually improve your experience on the Service.  We may use your Personal and Non-Personal Information in the following ways:


General Uses


·         Provide you with the content, products and services (including without limitation your donations) that you request

·         Connect you with charitable organizations of your choice

·         Upload your content to our Service as you request (including without limitation content you make publicly available via the Services which may include your name and/or profile information)

·         Provide such information to third-party websites upon your request (e.g., via share functionalities on social media)

·         Communicate with you about your account or transactions with us and send you information about features and enhancements on our Service

·         Communicate with you about changes to our policies

·         Communicate with you about your comment to a community

·         Personalize content and experiences on our Service, including providing you reports, recommendations and feedback based on your preferences

·         Optimize or improve our products, services and operations

·         Automatically update the Service on your device

·         Detect, investigate, and prevent activities that may violate our policies or be illegal

·         Perform statistical, demographic, and marketing analyses of users of the Service


Use of Your Location Information


Specifically, we use your location information to:


·         Provide you with the products and services you request

·         Personalize content on our Service, including providing you reports, recommendations and feedback based on your preferences

·         Optimize or improve our products, services and operations

·         Detect, investigate, and prevent activities that may violate our policies or be illegal

·         Perform statistical, demographic, and marketing analyses of users of the Service and their purchasing patterns


Who Do We Provide Your Information To?


Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of Hopela or its subsidiaries or related entities.  In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.


Charitable Organizations


We will disclose Personal Information, including without limitation your name and email address, to any charitable organization to which you make a donation via the Service.  This information may be used by such charitable organizations to process your donation, provide you customer service or communicate to you regarding further giving opportunities.  If you do not want this information shared with a charitable organization, you may opt to donate anonymously.


Publicly Posted Content


When you post content publicly via the Services your name or user name may be associated with such content and shared publicly.  If you do not wish to have your name associated with such content, do not post content publicly to the Service.


Third-Party Agents


We may have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc.  These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information.  They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Service.


Emergency Situations


We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Service; (b) protect and defend our rights or property, the Service or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Service or the public.


Use of Non-Personal Information


We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Service and who our users are so we can improve our Service.  We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Service.


Hopela E-mail and Text Communications


E-mail communications and text messages sent from Us or through Us are designed to make Your Hopela experience more efficient.  By participating in the Services, You specifically agree to accept and consent to receiving e-mail communications and text messages initiated from Us or through Us, which include, without limitation: message notification e-mails, e-mails or text messages informing You about changes in the service and e-mails informing You of information relevant to Your use of the service and  organizations You support and emails informing You of new and existing features We provide. Standard text messaging charges applied by Your cell phone carrier will apply to text messages We send. If You change Your mobile phone service provider, You will need to download and reinstall the Services and re-enroll in the notification service. Hopela reserves the right to cancel the notification service at any time. If You do not wish to receive any of our e-mail communications or text messages, please do not use the Services.


What Steps Are Taken To Keep Personal Information Secure?


We are concerned about ensuring the security of your Personal Information.  We exercise great care in providing secure transmission of your information from your device to our servers.  Personal Information collected by our Service are stored in secure operating environments that are not available to the public.  Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you.  Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. 


How Can We Transfer Your Personal Information?

Your information collected through the Service may be stored and processed in the United States or any other country in which Hopela, its Clients, Affiliates or service providers maintain facilities.  Hopela, its Clients, Affiliates, or service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.  If you are located in the United States or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.  By registering for and using the Service you consent to the transfer of information to the US or to any other country in which Hopela, its Clients, Affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy. 

How Long Do We Keep Your Information?

Following termination or deactivation of your account, Hopela, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes.  If you have any questions about termination or deactivation of your account, please contact us directly at support@hopela.com.


What Happens When I Link To or From Another Website?


This Service may contain links to other websites operated by third parties. Please be advised that the practices described in this Privacy Policy for Hopela do not apply to information gathered through these other websites. We are not responsible for the actions and privacy policies of third parties and other websites. 


Governing Law


This Service is published in the United States. We attempt to protect the Personal Information of all users of our Service and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Hopela services, but our Service is located and targeted to United States citizens and our policies are directed at compliance with those laws.  If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Hopela. 




We may change our ownership or corporate organization while providing the Service.  We may also sell certain assets associated with the Service.  As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged.  Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.  Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.


Changes to This Policy


As our Service continues to develop, we may add new services and features to our Service. In the event that these additions affect our Privacy Policy, this document will be updated appropriately.  We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.  We do, however, recommend that you read this Privacy Policy each time you use our Service in case you missed our notice of changes to the Privacy Policy.  We will not, however, materially change our policies and practices to make them less protective of Personal Information we have previously collected from you without your express consent.


How Do I Opt-Out or Correct Information About Me


You may always opt-out of receiving future e-mail messages and newsletters from Hopela.  We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options.  To opt-out, you can also send us a message at support@hopela.com. 


Your California Privacy Rights


California Civil Code Section 1798.83 permits customers of Hopela who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to support@hopela.com.  These Services will respect your browser’s Do Not Track signals (or other well-established, commercially available mechanisms that provide you with the ability to exercise choice regarding the collection of Personal Information).  These Services do not honor or respond to do-not-track settings on your browsers and software.